davef80: screen shot does not come up once you take a screenshot
JK: Hello, what option did you choose in FireShot? Can you please try using Alt-Tab to switch between the applications to get to the FireShot's window? Can you please restart the browser to check, if...
View Articlemartiehen: Stopped working
JK: Thank you for the logs. It looks like it's capturing the page normally. Can you please try the option "Capture and Edit" ? If you can see the editor, then keep holding SHIFT next time you choose...
View Articlefifty54four: Print to PDF Header/Footer
fifty54four: This is fantastic! Thank you very much!!!
View ArticleTKKC: No Load on Seamonkey
TKKC: 0.98.98 Windows 10 64 Seamonkey 2.53.2 Fireshot reverted to free version with no access to editor settings. Updated Fireshot but no change. Removed Fireshot extension from Seamonkey and tried to...
View ArticleNoteTaker: Too much empty space above the header text in images
NoteTaker: Thank you so much for the quick reply. As your team begins to work on this issue, I have some feedback that I hope you will consider. When I capture something online and save it in OneNote...
View ArticleZorakscuttle: Option to Select Produced PDF Page Size?
Zorakscuttle: Thank you for implementing this. So far it works well!
View ArticleNadineNB: Save as dialog window repeatedly crashes to desktop and prompts FS...
screenshotSam: JK- how do we make that happen? Actually- not sure that I want to allow access to my computer via TeamViewer, but I am happy to work with you to get more information. The plugin is...
View Articlermdudley: PDF created is bad
rmdudley: Plugin version (FireShot 0.98.98) OS type and version (Windows 10 version 1909) Version of browser (Chrome Version 83.0.4103.116) I just upgraded to the most recent version. Every two weeks I...
View ArticleCBBethher: First versions transferred to another computer
CBBethher: In other words, does this mean that the license is tied to one machine and cannot be transferred to another? Don't have a procedure to move it to another device? Will first users not have...
View ArticleNeuronum: Remove license remotely
Neuronum: I had activated a fireshot pro on my previous Windows 10 account. However my Windows 10 account was cancelled by my administrator and I have to apply a new Windows 10 account, and activate...
View ArticleRajiv: Fireshot window does not open after capture
Rajiv: Why hasnt anyone replied to this bug? Can I get some help here please. I am running the paid version.
View Articlefresnel: How to know wether the actual version is installed
fresnel: Than you, for that link and the quick response.
View Articlebkengland: Mac support for FireShot Pro?
Donmiat: Any update? is there a MAC version Available? I sent you guys an email right after I purchased the app and found out it does not work on Mac on 6/02/2020, asking for a refund. Never heard...
View ArticleMisterBradley: Line break for long URLs
MisterBradley: Hi, if you take a screenshot of a smaller part of a site or the URL is extreme long it gets cut at the size of the screenshot (if you use the URL in your header/footer template). That...
View Articlempanichi: Now FireShot works only the first time after opening the browser
mpanichi: Hi, I have this situation: Plugin version: 0.98.98 OS type and version: Windows 7 Professional SP1 Version of browser: Chrome 83.0.4103.116 Steps to reproduce the bug: 1) Open the browser and...
View ArticlePMinter: Fireshot Pro not working
PMinter: Hello, I am a Pro subscriber and Fireshot Pro will not allow me to capture and edit an JPEG file Plugin version: 0.98.98 OS type and version MS Windows 10 Professional 10.0.18363 / Build 1863,...
View ArticleJohnnySH: POOR CAPTURE QUALITY
JohnnySH: Why is FIRESHOT such POOR quality ?? I have invested in this product and always been very disappointed with it and the Capture quality ?? The capture in PDF looks nothing like the source...
View ArticleRRhodes: New User Questions
JK: Hello. I'm sorry, at the moment this feature is not implemented. If you're familiar with Javascript, you can utilize FireShot API and implement this feature manually:...
View Articledjcal: Fireshot does not capture the entire web page
JK: devlop, you might try saving it directly to PDF - and please be patient with the "Processing" message.
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